An AI-governed managed-services operations platform — monitoring, intelligence, security, and client operations, unified in a single cockpit. One place to watch the estate, investigate, and act.
The AI engine at the heart of the platform — Cora reasons and acts across monitoring, security, and client operations, not just reports on them.
What is Cora? →The Control Center isn't on a marketplace — it's the operations platform we run on our own clients first. If you want to see what an AI-governed NOC looks like on your stack, write to us.
The live-operations layer. Continuous monitoring across the managed estate — network and wireless health, infrastructure and switch state, security and directory events, log intelligence, endpoint alerts, change tracking, and remote access.
Every source is polled on its own cadence and archived, so the picture stays current and nothing waits to be asked.
The intelligence layer. Cora — the AI engine — together with automated daily digests, intelligence reports, the operational knowledge base, and on-prem analysis.
Where raw monitoring becomes answers, briefings, and written findings.
The client layer. A dedicated operations view for each managed account, a partner-level view across multiple customers, and the full managed-account directory.
The same monitoring and intelligence, framed per client.
The day-to-day workbench. Ticketing, the operational journal, report and document intake, cross-platform search, and the planning surfaces.
Where the work gets done and the record of it lives.
The security-services layer. Authorized assessment capabilities, penetration-testing engagements, and engagement management.
Every action is scope-bound and authorization-gated, with a record of who approved what.
The security operations hub — every defense-relevant signal in one prioritized place: threats, alerts, suspicious sign-ins, blocked connections, and the day's posture, pulled together from across the estate.
Instead of pivoting between half a dozen consoles to learn whether anything's wrong, the watch sees it all on one board, ranked by what needs attention first.
A single chronological account of an incident, assembled automatically — events from network, identity, endpoints, and logs correlated into the order they actually happened.
When something breaks, the question is always "what led to this?"; the timeline answers it in one view, so reconstruction takes minutes instead of an afternoon of log-diving.
The live state of the network backbone across every monitored site — what's online, what's degraded, and what changed most recently.
It's the first screen the watch checks: a fast read on whether the network underneath everything else is healthy right now.
Wireless seen the way users actually feel it — not just whether an access point is up, but whether people can connect, stay connected, and get usable throughput.
Coverage gaps, interference, and roaming problems surface here, because most "the internet is slow" complaints are really wireless complaints.
Continuous watch over identity and access: who signed in, from where, and whether the pattern looks normal.
Failed-login bursts, risky sign-ins, lockouts, and account changes are flagged in near real time — because identity is where most modern intrusions begin.
Deep telemetry from the switching and core layer — the foundation most dashboards skip over: port state, throughput, errors, and device health on the equipment everything else rides on.
When the core hiccups, everything above it suffers; watching it directly means the problem is caught at the source.
A health check on the link between on-premises directory and cloud identity, confirming that users, groups, and changes replicate correctly and on time.
A silent sync failure can lock people out or leave stale accounts active for days — this makes that failure loud and immediate.
Centralized collection and analysis of system and security logs from across the estate — high-volume streams gathered, parsed, and turned into searchable, reportable intelligence.
The signal in logs is real but buried; this is the layer that digs it out and keeps it for when it's needed.
A running record of configuration changes across the environment — what changed, and when — so drift from a known-good baseline becomes visible instead of invisible.
Half of all outages trace back to "something changed"; this gives every investigation a place to start.
Real-time alerts from the devices and security agents in the field — machines going offline, agents failing to report, device-level warnings — surfaced the moment they occur.
It closes the gap between "a device has a problem" and "someone knows about it."
Secure, on-demand connections to managed systems, launched straight from the platform. When a device needs hands-on attention, the team reaches it directly — without leaving standing access exposed between sessions.
Fix it now, from here, without compromising the security posture to do it.
Written briefings, generated automatically, recapping the last day across the estate — what happened overnight, what was noteworthy, and what still needs attention — summarized before anyone asks.
The team starts the day informed instead of reconstructing the night from scratch.
The analyzed, narrative output of real operational work — case studies and written findings rather than raw data, each capturing what was found, what it meant, and what was done about it.
This is where investigation becomes knowledge other people can learn from.
The platform's searchable library of operational knowledge — procedures, network facts, and the hard-won context that usually lives only in someone's head.
It feeds directly into Cora's answers, so the AI reasons from the same documented truth the team relies on.
A private, on-premises model workspace for analysis that shouldn't leave the building — sensitive data and experimentation kept in-house, under direct control, rather than sent to an outside service.
Some work demands the assurance of never crossing the perimeter; this is where it runs.
A dedicated operations view for each managed account — their devices, their alerts, their history — the same monitoring and intelligence as everywhere else on the platform, scoped to a single client.
One generic dashboard serves no one well; each client gets a picture that's actually theirs.
A roll-up view built for partner teams managing many accounts at once: every client's status on one board, with the ability to drop straight into any individual operations center.
It's the altitude a partner needs to watch a whole book of business without losing the detail.
The full roster of managed accounts under the platform, with a direct route into each one's operations center.
The index for everyone under management, and the on-ramp to their detail.
The helpdesk queue and workflow, tracked from open through resolution with ownership and status visible throughout.
Behind the scenes it runs on Autotask — a full enterprise PSA platform — wrapped in a custom-designed, deliberately simple interface: professional-grade ticketing without the clutter.
Work that's tracked is work that gets finished — and that the client can be shown.
The shift notes of the operation — a running, timestamped log of what the team observed, decided, and did.
Memory fades and people rotate; the journal keeps the operation's continuity in writing so context is never lost between shifts.
Plain-language summaries of endpoint protection status, built for people who don't read security consoles — agent coverage, detections, and threat activity distilled into a report a client can actually understand.
It turns "your endpoints are protected" from a claim into something demonstrable.
The front door for reports and artifacts from outside the platform — vendor reports, exports, and documents ingested, stored, and made part of the operational record.
Nothing useful gets stranded in an inbox; it lands somewhere it can be found and used.
Tracking of how the business appears in public search over time — impressions, queries, and visibility trends.
A marketing-side instrument living alongside the operational ones: the same discipline applied to the network, pointed at the brand's presence online.
One search box spanning the entire platform — records, knowledge, history — queried from a single place.
Instead of remembering which page holds which answer, the team asks once and searches everything at once.
The platform's planning surface, kept in the open — what's shipped, what's in flight, and what's coming next.
The direction of the platform isn't a secret; the roadmap shows where it's headed and why.
Active assessment capabilities for testing defenses from the attacker's side — run only under explicit scope and authorization. The platform can probe for weaknesses, not just watch for them.
Knowing how the defenses actually hold up means testing them deliberately, with a full record of every action taken.
Real-world attack simulation against agreed-upon targets, bounded by written authorization — the goal being to find what a determined adversary would, before one does.
Every engagement is scope-defined and approval-gated; nothing happens outside the lines drawn in advance.
The control layer that governs security work end to end — where an engagement's boundaries are set, approvals are captured, and findings are written up and delivered.
It's what keeps offensive capability accountable: a clear answer to who authorized what, and what was found.
Cora is the AI engine at the heart of the platform — the interface itself, not a chatbot bolted onto a dashboard.
Watches. She continuously monitors the estate — network, security, endpoints, identity, backups — each on its own cadence. Nothing waits to be asked.
Answers. Ask in plain language; Cora picks the right tool, runs it against the live system, and answers from what actually came back. No guessing — and if she can't find it, she says so.
Acts — only when authorized. She can draft an email, prepare a firewall change, or close a ticket, but nothing changes production silently: every action waits for explicit human confirmation, enforced independently at the credential layer.
"It is better to say nothing than to say something wrong." — The Prime Directive, Article I.